Support

Please feel free to get in touch.

Scope of support

For all support requests, please take a look at the documentation first. If you can’t find what you’re looking for then please use the form below to contact me directly. I aim to answer every query well within one working day.

However, please note the following:

  • It’s not possible for me to set up a plugin on your site. I’m more than happy to provide some further information or clarification but support doesn’t cover set up or configuration.
  • I can’t guarantee to provide free support for customisations to products. There are many times where I’ve helped out with simple CSS or similar in order to tweak a product but this isn’t guaranteed.
  • Changes to functionality are outside the scope of support for any product – though I’m always happy to discuss individual feature requests, especially if they’re likely to have wider appeal for the product’s users. If you’d like a quote for a particular feature, just let me know.

Get Answers Quickly

By far the quickest way to find the answer to your query is to search the documentation. Just enter one or two key words related to your question into the search field below.

Looking To Upgrade?

If you’ve purchased a licence but you’d like to upgrade, you can follow the steps in this article: How to upgrade your licence.

Contact me

Finally, if you haven’t found your answer above, please use this form to submit a ticket.