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How to troubleshoot problems

If you encounter a problem with a plugin that is not solved by one of the support documents, please follow these steps to troubleshoot:

  1. Ensure you have updated to the latest version of the plugin. Steps to update plugins are here.
  2. Switch to a default theme and re-test. A default theme would be something like Twenty Nineteen. Often, custom themes can be missing a vital hook or piece of code that will affect a plugin’s functionality.
  3. Disable all other plugins (except WooCommerce) and re-test. If the problem has disappeared, then re-enable each plugin one by one, re-testing after each one. This is a systematic way to establish whether there is a conflict with another plugin and to identify the problematic plugin.

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