Yearly paid licenses run for 12 months and entitle you to free support and updates through that period. After a year, I’ll send you a reminder to renew your license. If you don’t wish to renew, you can continue to use the product but support and updates will no longer be available.
I offer a money back policy with 14 days of any purchase. However, I do reserve the right to refuse a refund if you haven’t attempted to resolve any issues with me first. I can’t issue refunds for any problems that are created by third party software, including other plugins and themes.
Please bear in mind that the products sold here are digital and therefore can’t be returned. On that basis, refunds are offered at my sole discretion. However, the only time I have ever refused to issue a refund is when I believed this policy was being abused.
Refunds on renewals
It’s not possible to refund any renewal payments. When you buy a yearly licence, the renewal payment will go through automatically 12 months later. I will send you a reminder email one month before the renewal to confirm that the licence is about to renew. If you don’t wish to renew, please ensure you cancel the licence.
Scope of support
For all support requests, please take a look at the documentation first.
However, please note the following:
- It’s not possible for me to set up a plugin on your site. I’m more than happy to provide some further information or clarification but support doesn’t cover set up or configuration.
- I can’t guarantee to provide free support for customisations to products. There are many times where I’ve helped out with simple CSS or similar in order to tweak a product but this isn’t guaranteed.
- Changes to functionality are outside the scope of support for any product – though I’m always happy to discuss individual feature requests, especially if they’re likely to have wider appeal for the product’s users. If you’d like a quote for a particular feature, just let me know.
Limitation of Liability
In no event will I be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the products offered on this site.
Disclaimer of Warranties
Our products are provided “as is.” I disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. I make no warranty that our services or products will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, my products at your own discretion and risk.