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Problems activating your licence

If you are having trouble activating your licence, please take a look below:

  • I’m receiving the following message: There was a problem in activating your license: your license key has reached its activation limit. Please ensure you enter the correct license key as the plugin will not work correctly without it. Your license key will be on the email you were sent with the download link or on your account page.
    1. Try deactivating then reactivating the licence
    2. If you have bought a Basic version of the plugin, you will only be able to activate it on one site. You might receive this message if you are trying to activate the licence on a second site. If you need to use the licence on more than one site, you’ll need to upgrade it.

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