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Problems activating your licence

If you are having trouble activating your licence, please take a look below:

Problem activating your license

If you are receiving the following message:

There was a problem in activating your license: your license key has reached its activation limit. Please ensure you enter the correct license key as the plugin will not work correctly without it. Your license key will be on the email you were sent with the download link or on your account page.

Try deactivating then reactivating the licence

Activating a Basic licence on multiple sites

If you have bought a Basic version of the plugin, you will only be able to activate it on one site. You might receive the above message if you are trying to activate the licence on a second site.

If you need to use the licence on more than one site, you’ll need to upgrade it.

Are you running a security plugin like iThemes Security?

The iThemes Security plugin has a setting which may affect updates. To fix this, go to Security> Settings> System Tweaks and disable the Filter Suspicious Query Strings in the URL setting.

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