Get Answers Quickly
By far the quickest way to find the answer to your query is to search the documentation. Just enter one or two key words related to your question into the search field below.
Further Options
If you didn’t find what you needed by using the search field above, then please select the option below that best describes your question.
Technical Support
If you have a technical query about one of the plugins, I recommend checking the Documentation first. You can click on the link below to open the Documentation page in a new tab.
If you've already looked at the documentation and couldn't find your answer, please raise a ticket using the form below.
Pre-Sales
Please take a look at the most common pre-sales questions below.
- Do you offer refunds?
- Is there a free trial or demo?
- What’s the difference between the Basic and Pro licences?
- How long is the licence valid for?
- Will the licence still work if I cancel my subscription?
- Do you offer any discounts or promotions?
If you can't find the answer you need in the links above, please raise a ticket using the form below.
Account and Licensing
Please take a look at the most common account and licensing questions below.
- What’s the difference between the Basic and Pro licences?
- Problems activating your licence
- How to get an invoice
- How to cancel your licence
- How to upgrade your licence
- I get a “Download Failed: Unauthorized” message
- How to update payment details
- How do I apply for a refund?
- How to renew your licence
If you can't find the answer you need in the links above, please raise a ticket using the form below.
Anything else
For any other questions or enquiries, please see the following articles.
- How to update your plugin
- How to add a code snippet to your site
- How to troubleshoot problems
- How to add CSS to your WordPress site
- What’s the difference between the Basic and Pro licences?
- Plugin changelogs
- Problems updating your plugin
- Translating plugins
- ‘Archive is not compatible’ error when uploading zip file
Get in touch
If you couldn’t find what you needed from the options above, then please use the form below to contact us directly. We aim to answer every query well within one working day.