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  5. Pro features not activating
  1. Home
  2. Knowledge Base
  3. WooCommerce Product Add-Ons Ultimate
  4. Troubleshooting Add-Ons Ultimate
  5. Pro features not activating

Pro features not activating

If you find that not all the Pro features are available for your copy of WooCommerce Product Add-Ons Ultimate, first ensure that you have entered the licence key.

You can then try to deactivate then reactivate the licence. This should trigger the update.

If, after a few minutes, the upgrade still hasn’t triggered, please go to WooCommerce > Settings > Product Add-Ons > Licence.:

  • Deactivate the licence
  • Delete the licence key entirely
  • Save the settings page
  • Then re-enter the licence key
  • Save.

Note: the download files for Basic and Pro are the same – you don’t need to download any different files.

Still not working?

If you find that the Pro features are still not unlocking, please confirm that you have purchased a Pro licence and not just a Basic licence. You can upgrade your licence by following these steps.

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