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Article Category: Troubleshooting

Add-on fields not saving

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you find that your add-on fields are not saving correctly, it’s possible that you have too many fields for...

Add-on fields not displaying on product page

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If your add-on fields are not showing as expected on the product page, please check the following: You have entered...

Add-on fields not added to cart

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If your add-on fields are not getting added to the cart or you find that required fields can be left...

Add-on metadata missing in order

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you are not seeing metadata for your fields in the order screen, this might be because you are using...

Optimising calculations and conditions

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you have a large number of calculations or conditions, you might find that page performance is affected. If you...

Pro features not activating after upgrade

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you upgrade your licence but find that not all the Pro features are available, first ensure that you have...

Tooltips not displaying

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you’ve enabled tooltips but all you’re seeing is an empty box with no text, it’s possible there’s a conflict...

Image missing in order email

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you have a product with an upload field and you receive an order and/or an order email without the...

Layout issue with Elementor

  • Plugin: WooCommerce Product Add-Ons Ultimate
  • Content Type: Support Document
If you’re using the Elementor page builder with Product Add-Ons Ultimate, you might find the layout on the product page...
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